My parents came here with maybe $200 in the bank, and it was, you know, were gonna make it or not situation; there wasnt really much of an in-between road, but I think when you have nothing to lose you also have a lot of upside as a result. Once a year, he and Mr. Tang, now DoorDashs chief product officer, race each other in a sprint. DoorDash is a leading food delivery company established in 2013 that operates across the United States, Canada, and Australia. Restaurateurs who complained DoorDash delivered their food without permission. And for us, we found that to be true as now were starting to deliver convenience items from places like CVS, Walgreens, 711 as were delivering grocery items from places like Smart and Final are Meyer, High V, and other places, that seems to be true, but we have a lot of work to do. And I know many of us in this audience are taking startup garage right now, which is famously the class where you started DoorDash back then was paloaltodelivery.com. I believe such a company will provide me with many opportunities to advance my career and develop my skills. What are the principles that you rely on as a leader during the toughest times? I would apologize to them for the inconvenience and provide them with an estimated time of arrival while offering them to check our application regularly for updates. That was Tony Xu, cofounder and CEO of DoorDash. But also work with everyone else who created this labor system over the the last seven decades, eight decades in the US, and change it in a way that actually gives them also the protections that they deserve. So, this is why, for instance, we have everyone at the company do deliveries once a month or do customer service once a month. Joy Huang: With that, Tony. Tony Xu: Of course. And then over time, its about learning how do you build systems? By collaborating, we can achieve more than we could individually and create a positive and productive work environment. The first question is, what is your favorite class at the GSB? Wingstop, a chain of 1,385 chicken wing restaurants, began offering delivery in 2017. Because once that theres a sufficient number of people, its pretty hard to just rely on your memory or on, I guess your stories too I think, allow people to make great decisions very quickly with high quality. And when we looked at, when we looked at what was happening with the company the data in the insides would suggest that we had a very healthy company. As a subscriber, you have 10 gift articles to give each month. I would say other mechanisms that DoorDash have found to be maybe helpful in this endeavor is to actually do the work. And I think thats really what starting a company really is and so, when I think theres lots of variants and youre learning pretty much on the fly a new job every week in the beginning, later on maybe every month, every six months, you really have to find other maybe first principles that have accumulated in other parts of your life to really get you over the hump at times. In some ways much of the performance or the performance of the company came in many years before, I think when you saw some of the results. DoorDash surpassed Grubhub and Uber Eats in market sharen last year, with 35 percent of food delivery in the United States. And were trying to get to the lowest level branch and to really understand and were really looking for the disconfirming evidence to try to see whether or not were just confirming our own bias or actually were on the right path to seeing what the right problems are. I would communicate with the restaurant and the customer to clarify any questions or ambiguities and keep both parties informed of the status of the order. To be more specific, analytics case studies test your ability to. In this View From The Top podcast episode, Stacy Brown-Philpot discusses diversity, the gig economy, and leading with integrity. Tony Xu: Yeah, and I think over time you find that there are certain patterns that you can actually build products for or build tools to automate, but I think if you started that way itd be really, really difficult, because most likely youd be automating something that doesnt even exist. I think the third thing is you have to trust your team, because no one person is going to get you through any sort of difficult situation, and certainly not a pandemic. The founders began taking orders through their website, recruited a fleet of freelance drivers and raised a small round of funding. And so, I think the second best thing when you dont have full control is that you plan for the variance. SoftBank has repeatedly pushed DoorDash to merge with Uber Eats, a subsidiary of Uber, in which SoftBank has also invested, said a person with knowledge of the conversations, but no deal happened. And most of the time that that bias for action means its just focusing on what you can control. Give an offer on the spot. I think it shows you the resilience of how cities go through, obviously, economic cycles as well as even, you know, pandemic cycles. 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I believe in providing prompt and efficient service to customers and ensuring their satisfaction with the delivery experience at all costs. We consider research to be the backbone of what we do at DD. SVS IT Solutions is a software and IT development company. And would they actually pay for it? It also has its share of enemies: Regulators who have poked holes in the start-ups pricing and employment practices. Tony also shared his wisdom about the importance of truth seeking, optimism, and bias for action. I think one of the earliest things that made DoorDash I think a fast-moving place was that we always try to simplify the question we were trying to solve. Joy Huang: And as that business grow and like you mentioned at the very top, its kind of a different company every six months, right?. Anyone can read what you share. Deciding on the features for the company's products. I measure the success of project delivery by focusing on key metrics aligned with the project goals and objectives. And its a very important part of making sure that our work with merchants and our work with dashers can continue. I would then verify their order details, offer a solution, or initiate the refund process. And the way we do that is really with two types of products. We have two products that will continue to grow both in terms of directions and magnitude. In this View From The Top podcast episode, Tony Xu talks about adaptability and solving problems by going deep. I mean, these are tricky questions, where we first have to almost study the world first before we start, hopefully, bring value to different people inside that world. For me, its why I worked at a really young age; it was to save up enough money to buy Nintendo to buy the games that came within Nintendo. Youre listening to View From The Top, the podcast. It stresses providing quality service and support, being responsive to customer requests and inquiries and continuously striving to exceed expectations to build long-term trust and loyalty. And, youre undoubtedly going to get your doubters along the way. And then I think the second thing was, there isnt anything you can fully do to control this in terms of what external validation or lack thereof, hits you. Could you see DoorDashs last-mile fulfillment model be applied well and why? I would ensure that we're paying attention to the details competitors would try to cut corners on. Were missing the measurement of something. It launched in 1978 and is supported in part by the F. Kirk Brennan Speaker Series Fund. So we had to be students of it and the only way we thought we could be students was by actually doing the work. But when I came to San Jose in high school or to finish high school, I really was in a world of culture shock. I also set realistic goals for myself and strive to communicate consistently with my team to ensure a smooth workflow and avoid unnecessary stress. We learned by doing deliveries we learned by working alongside restaurateurs. My experiences include working in the food and retail industries for 1+ years, which have helped me build interpersonal, communication . Armed with that funding, the company began spending to grow. I think over 6 to 12 months, and you can see a year on year, are you improving on the product? Moreover, it provides competitive compensation, benefits, and opportunities for professional development for its employees. Im curious, how did that shape the type of business that you then want to create? We expect DoorDash to see a significant valuation haircut, he said. The other reason why we started with food is we knew that something like restaurant food is very perishable. After that, Im done with all of that, he said. Thank you again for joining us. Tony Xu: I dont know if its taught anymore. Tony visited Stanford Graduate School of Business as part of View From The Top speaker series where students like me sit down to interview business leaders from around the world. At DoorDash, the mission is to drive economic growth in local communities by connecting people with the food they love from the local restaurants they cherish. Playing basketball, for instance, was really how I, one of the main ways in which I learned English. Its been truly a pleasure. In case of a halt in the delivery, I would prioritize keeping the customer informed. Tony Xu: Yeah, I think, again, there isnt a silver bullet and youre right. To ensure that you're up for the . I would document the customers feedback for recurring issues and provide feedback to the restaurant or delivery driver as well to take note of the mishap caused. I doubt any of that was what was in my mind when the comments slipped out but it ultimately worked out. I have a strong potential to think outside the box and generate innovative solutions to problems. A Y combinator-backed company, DoorDash is . Moreover, proper communication with customers and restaurants is crucial to resolve any issues. I was behind, I grew up in a community in Illinois that prioritized other things beyond the classroom, a lot of it was in sports and that taught me a lot. And when we find that the data, I guess, conflict with what customers are saying that it just probably means were missing something. 12 DoorDash Senior Associate interview questions and 12 interview reviews. Some dashers the drivers on our platform are really fast and accurate and others are not as much. Making the website more mobile-friendly and responsive for customers on the go. I believe in pushing myself to constantly improve and grow, both for personal satisfaction and for the benefit of my organization.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-leader-1','ezslot_10',154,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-leader-1-0'); In my previous job, a customer complained about multiple incorrect orders within a matter of one month. That has led to some consolidation: Last year, DoorDash acquired Caviar, a smaller delivery company focused on upscale restaurants, for $410 million. Until recently, he said, the start-up was so scrappy that it did not serve its employees elaborate snack spreads and he personally delivered meals in a beat-up Honda. It was mostly not pretty, and it was laced with magical thinking. Interview process at DoorDash Overall experience Poor Excellent Easy Difficult Interview process length About a day or two 65% About a week 22% About two weeks 7% More than one month 3% About a month 3% Most reported steps They have no interview 58% Background check 49% Other 12% Phone call/screening 12% On-site interview 7% Least reported steps Tony Xu: Youre never as good or as bad as people say you are, so I think its really important to be intellectually honest and I think if you can do that and if you can set that at the beginning of your journey if youre building a team or building a company over time that lays the foundation to carry you through the really difficult times. Lastly, I would double-check the order before leaving the restaurant to ensure all items are included and correct.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-large-leaderboard-2','ezslot_7',630,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-large-leaderboard-2-0'); In my opinion, customer satisfaction means ensuring that a customers needs and expectations are met or exceeded in a timely and professional manner. Busy people. Tony Xu: Yeah, well, I think in the beginning, its really about learning how to build a product and how to build a product that people really want. Our Update History for DoorDash Software Engineer. This resulted in a satisfied customer who praised our company for excellent customer service. He said Mr. Xu often did the jobs no one else would, like 15 consecutive hours of customer support on New Years Day. Whether thats buying a gift for someone, or starting an orphanage, or using the money and buying their kids something for school. The Slack and Flickr cofounder shares lessons from entrepreneurship and life. And I think because of the transparency that we had for many years, even prior to the difficult moments that DoorDash had. What kinds of questions should I expect? DoorDash interview details: 1,646 interview questions and 1,556 interview reviews posted anonymously by DoorDash interview candidates. This interview was conducted by me, Joy Huang of the MBA class of 2021. Combining with competitors to become more profitable is not that insightful of an observation, Mr. Xu said, adding that he is focused on DoorDashs growth strategy. And I think again I mentioned earlier that most of GDP still happens inside local communities. DoorDash competes with companies like Grubhub, Uber Eats, and Postmates. DoorDash had been widely criticized for its old pay model, in which customer tips effectively went to DoorDash rather than to the worker in many cases. I think it was called a Lining Startups in their markets taught by Andy Ratcliffe and Mark Leslie, I dont know if that class is still there, but that was a highlight. At DoorDash, designers are highly encouraged to bring a strong opinion and challenge the cross-functional partners. But these are skills that I had to go and try to learn from those who were the best to kind of form my own view of what that meant. If youre building a team or building a company over time, I think that lays the foundation to carry you through the really difficult times. So thats still a big part of the journey for us right now. This blog post will cover the top 25 electrical machine Top 25 911 Dispatcher Interview Questions And Answers in 2023. Moreover, customer satisfaction data could highlight issues with certain menu items or delivery locations and inform the changes to restaurants and drivers to improve the overall delivery experience. Joy Huang: Yeah, my guess is a lot of audience dialing in are watching this interview with food they got from DoorDash right now. I think, ultimately the way that Ive tried to measure myself is, how are we actually doing along these dimensions? Off hours, the pay is lower, so he also drives for Grubhub, Lyft, Caviar, Deliv and Instacart. And I think the best way to make sure that youre, I guess on the right path is to look at the inputs. Tony Xu: Sure. Im curious how else do you see cities evolving over the next ten years, and what is DoorDashs role or placed within that evolution? PM basics such as product understanding . This is our platform in which were taking products from our marketplace and were giving them to merchants so that they dont have to rely on us. It was how we responded during a difficult time for everyone. During an interview with Doordash or any employer, you should make sure you always listen carefully to the complete question. And when you got to San Jose, one of your teachers told you that you were two years behind your class and in response, you said that you will become the valedictorian of your class, which you did. Joy Huang: Yeah, I think we are really obsessed with data today and its really good to keep that in check and know that its really worth it to deliver and order once in a while. And so our responsibility, I think, is not just to help grow and build the largest local commerce marketplace, but also to teach and actually give these tools so that they dont have to rely on us one day because thats really, really important in order for their longevity. And so, I think unless you are maniacally focused on it, I think it is difficult to maybe make it all the way through all the ups and downs and so find something that youre obsessive about. Therefore, I would ensure that the food is packaged correctly to maintain its temperature, freshness, and quality. So what does it mean to be a world-class CFO? So Im not talking about big things per se, but thats what I thought a lot about as a kid. Were focused on improvementfrom moving faster to.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Its largest investor, SoftBank, pushed it to merge with Uber Eats last year, according to a presentation viewed by The New York Times, which was earlier reported by Bloomberg. For me, my parents journey really is the classic immigrant story and you know many folks, I think, can appreciate coming into this country without much. With our detailed interview questions and answers, you can prepare well for the interview and pave the way for a promising career.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-large-mobile-banner-2','ezslot_13',155,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-large-mobile-banner-2-0'); Top 25 Electrical Machines Interview Questions And Answers in 2023. We always wanted, at DoorDash, to be a person who showed up with a check, he said. And so, or I mean, I know were in a pandemic, but post pandemic, wheres the last, you know, parking space in San Francisco or Los Angeles? Its not like that you kind of have to solve it there and then and so we thought that if we can tackle the hardest problem first, that other categories, at least from a pure last-mile logistics perspective, would be easier to do. Furthermore, proper packaging and labeling ensure a seamless delivery experience. 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