Again: Thank you! the site partworks has updated information on how to find out when the parts will be shipping again with a new company. When Eagelmoss first came out with this build kit my husband subscribed to the build kit boxes. However, still no ETA on this new site going live just yet. $363.20 Is there anything I can do? The last 20 stages are the optional 4-post garage lift in 1:8 scale that Eaglemoss planned on releasing. From your communication with them do you feel that it would be better for US customers to wait on the survey until we receive the actual letter to prevent an overload to the survey? Hi I have been collecting part for ghostbusters car I had a problem last year for over two month with no part they a problem with payments your end. Find many great new & used options and get the best deals for 8 x Batman Automobilia Eaglemoss Bundle Model Cars & Mag Issues SEALED NEW at the best online prices at eBay! It is not intended to be a step-by-step replacement for the instructions, so please read the magazines carefully! . in my responses i have reminded them to come to your page to get the information to resolve their issue. I now have a build a robe t that is going to be un finished. It was recognised by my PC & partial calibration was possible, the next issue involved a software update which worked successfully but after this the connection to the PC was intermittent & any commands sent were just queued. Ebay is a great source nearly all kits are on there. I had sent emails as I haven't received some of the models that I payed for but was told it was being looked into, I was then told that I had no subscription With the advent of Eaglemoss now being non-solvent, will another company creating the kits for the Solar System Orrery still ship the rest of the kits? Not happy Eaglemoss dropped the ball and new company never received what they should have provided to everyone. These codes should be ready by the end of February. I am on issue 82 of the Enterprise and had only built through 60 because I was so sad over the Eaglemoss news. though the messages them and other IP holders expressed they will not leave anyone with half a model cause that will look bad on them. A few things to update regarding the Fanhome builds, as of today and subject to change: BAC Compton from Fanhome has provided new information related to the builds, summarized here: I have heard unconfirmed information that the four partwork builds that Fanhome picked up may soon be available in four additional countries: Italy, Belgium, France, and Spain. Im at Issue 6 no way can I afford to purchase 124-125 issues all at once. If necessary, however, the subscription can be suspended or cancelled at any time. If i had not read on this site then i was nowhere and had nothing. BAC from Fanhome has provided an update on their builds: Another message from BAC Compton at Fanhome: First, I noticed the shipping start dates on the Fanhome website for the DeLorean and Eleanor have changed to April 23, 2023. please be patient it will take time for the dust to settle. Notes - Delivery *Estimated delivery dates include seller's handling time, origin ZIP Code, destination ZIP Code and time of acceptance and will depend on shipping service selected and receipt of cleared payment. Thanks in advance! I have shared this link below with permission from PCT/IXO. Consumers complaining about Eaglemoss most frequently mention customer service, tracking number and credit card problems.Eaglemoss ranks 21st among Comic Books sites. .. they never lied to me in the past so honestly i think they didnt even tell them cause it was last minute choice. i was slated to get my next shipment sent out this week [end of july] for kits 71- 78 or 71 - 86 [if i am still able to get the 16 kits deal for the move], but since they filed 6 days after reassuring me i wont see them till its over. Service 27. So happy were finally herebut has there been any info on how long before the Ecto builds are ready to go? Picture Information. But I am prepared to cut my losses and move on. On that note I wish you all a nice weekend. This situation is constantly changing on a weekly basis, but generally has been moving towards a good outcome. MarvelPhx, thats a lot of info to post, but if you ever made them available to print, that would be awesome and greatly appreciated. they only take money when your kits are shipping. Wow this company has the worst customer service ever. Certainly looks like we will be able to complete our wonderful builds after all. To summarize the earlier post, Premium & Collectibles Trading LTD (PCT) purchased the intellectual property (IP), customer databases, and multiple web domains for the Eaglemoss partwork build-up models right before they officially went into administration. https://deagostini-jp.translate.goog/sed/index.html?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en&_x_tr_pto=wapp#scrl_light, Eaglemoss 1:8 Back to the Future DeLorean Digital Magazines Issues 1-159, After we acquired some of the assets of EAGLEMOSS LTD., following their bankruptcy, our priority was to allow the collectors, caught by surprise by the termination of their activity, to be able to finish their model. Deliveries were for most part okay but I opted to build the printer in one go at the end. I spoke with PCT/IXO today and their new website is now ready to go live, however they are waiting on approvals from the different licensors involved. i haven't seen any info on them since the 9th where i was told the end of this month is when the shipments resume. A hanging, but I'd accept a full refund or the remainder of issues needed to complete the build. Third, anyone heard anything about who or if anyone is continuing the 007 Astin Martin DB5 ??? Thank you for your time and effort doing this. they are real but they need time to make a comeback. The links provided by PCT/IXO are correct, but were released early. You should share your information with IXO, not me. My last shipment was for issue 4, and the next shipment was the proton packs. Transaction date I purchased the first few issue in my local newsagent before taking out a subscription. one more day.. just one more day. Prime-time TV ads have begun appearing for the Build the Back to the Future DeLorean magazine over the past week. Brand New. Ben Robinson (@BenCSRobinson) tweeted a few more nuggets of info today regarding both our partworks and the Starship Collections. Also, the Fanhome release of the DeLorean is a team effort between both PCT/IXO and Fanhome they are working together on this. The corrected door panel will be provided in issue 107 which is included in shipment 28 and will be included at our expense. Things seemed to be on the verge of happening and then 10 days pass by . They expect it to be available either the end of this week or early next week. Conversione FERROVIARIO Issue 158 Eaglemoss torna al futuro DeLorean Mondadori. All the links where useless. I ordered the Firefly model in March 2022 and after many emails to Eaglemoss I find out that they went Bankrupt However, since Eaglemoss stopped sending orders back in November 2021, it has been 10+ months since these parts were made. At this point they dont even have and idea whats out there .Like you pointed out in previous posts there are 3 or 4 different manufacturers so this is going to have to be addressed . please refer to https://mypartworks.com/blog/eaglemoss-update/ and the https://mypartworks.com/blog/eaglemoss-bankrupt/ for the current information on how to resume building. Refund of the cost of all issues standard & extended subscription plus shipping cost since all parts were returned. Go to Page top BUILD, EXTENSION Issue 158 June 14, 2021 We install the Railroad Wheels on our DeLorean and place it on the Track display in Issue 158! Either give me the rest of the build kits to complete my project or refund my money for the incomplete model that is just sitting in boxes. Desired outcome: Unfortunately, I have no information about the Orrey. $302.66 + $65.38 shipping. The total amount that was charged to my account was 263.55 and that is what I want refunded back. it will be really sad to not finish. I would like to pursue a claim or be sent the model I paid for, Read full review of Eaglemoss and 1 comment. Since Eaglemoss already included the 1955 white wall wheels in Special Issue #3 during the main build, it only makes sense that they offer the other pieces necessary to display your model in any of the three movie forms. Issue 38 came with 4 mounting brackets for the car to sit on, but they don't hold the car high enough for hover mode. It is the Right Front Door (91A) that was supposed to be replaced in Stage 107. As my earlier posts mentioned, my partworks has been sending out updates about the situation. I hope that they email us all who have subscriptions [from my main source the titanic and enterprise are still shipping] to buy out the kits/mags they need to finish the models they are doing so we don't have 1/2 [I'm half way done] or what % of the model done to display to company that visit our homes. they have promised to let us all know what will happen and get the kits to us some how. just a little bit longer . Desired outcome: Any help would be appreciated! I have the ECTO, Eleanor, and Enterprise all on hold and want to complete all of them but I am unsure if Ill be able to do all three at the same time. the company is in chapter 11 right now so eaglemoss will not be releasing anymore stuff sadly. With all these joint efforts, we hope that youll be able to finish your model soon. Marvelphx i just got a email from ixo/fanhome. I am happy to do monthly or a pay in full for the rest of the kit at once. We shall see. Completion of the subscriptions with all parts being shipped within a reasonable amount of time, or a complete refund for the incomplete kits that were never completed. Is there a website to go to about Eaglemoss where I can register? Unfortunately, we cant offer one-off purchases for a selected issue number, although we hope to offer this option in the future. The survey from IXO I have linked below has received over 2,500 responses which is fantastic on everyones part. These issues will be shipped via the same couriers Fanhome already uses in each country. the company is now in administrator status. Country/Region of Manufacture: Unknown. They invite any previous Eaglemoss customer with unfinished partwork model builds to complete the survey via this link, regardless if you receive the email above or not. UPDATE December 24, 2022: As of today, the mysterious link has disappeared from the Fanhome website. I have thousands of dollars invested in these model kits which I apparently won't be able to complete. I am curious as to why I received E-Mails from ixo with Links to help me recover my build of my Ghostbuster collection. and to compensate for time for chase and 4 month now add to the build. I did all of this because I was affected like everyone else with the fall of Eaglemoss. Apparently, they are way better in the UK. or, would it give them more incentive to push for the US rights? Eaglemoss is gone, refunds only would work if the company existed. I stopped at issue 106 and never knew what to do when I saw that Eaglemoss is bankrupt. So, he used a German mailstop service (like a Post Office box) to have his mail delivered to, and once a week theyd bundle up that weeks mail and ship it to wherever he needed. In have been trying to request a refund for all of the issues that I purchased & subsequently returned at customer services request so far to no avail. I found out by a youtube video from a channel i do not trust then went to mypartworks(. Eaglemoss, one of the longest-running "partworks" companies in the business, has reportedly closed its doors. But i just have to thank you for everything you shared here. You can see it here: ELEANOR BUILD. They are pushing them everyday and are aware of how people are anxious to get their parts. Second, BAC Compton from Fanhome has released some new information today: Wanted to let you know the current plan for tomorrow (31stJan) in relation to the four collections taken on from Eaglemoss. Wish I had found these reviews before buying from them in the USA. Youll be able to choose where to start off from in the collection based on your last shipment. Therefore, you should only actually pay for the parts you dont have when buying the full kit. MarvelPhx you said 7 months they been down.. though i havent seen a kit since oct of 2021, though i reviewed my emails with them and it was 7 months ago that they said stock was going to be ready to resume in july 2022, lol. Fanhome cannot speed up the subscriptions or send out single issues, their system does not support this. Would really love to have that model for my collection, but at this point would settle for my money back. Fanhome cannot replace any damaged/missing issues from Eaglemoss. Tax 10.00 GBP for continuation of the build please refer to the mypartworks site. Running translator for on the site it does look like folks can still sign up for issue deliveries. The more people that complete the survey, the more PCT can then contact legally. Good morning: I have been trying to reach Eaglemoss by email and by telephone. We cant carry on the instruction, so we recommend you cancel the current Direct Debit from Eaglemoss. I'm all for a Class action on this one! [protected]@gmail.com please and thank you. As of today 8/12/22 the notice of intent filed by EagleMoss in the UK is officially accepted. Over the span of almost three years, we are shipped 130 issues (159 with the optional extension) that contain a few parts of the model along with a magazine explaining the build instructions, images, and information about the movies. I was cut off at 102 December 2021. Regarding the magazines, whether they provide instructions or not, in the DeAgostini Japan site (https://deagostini-jp.translate.goog/sed/index.html?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en&_x_tr_pto=wapp#scrl_light) you can download the instructions for the construction of the Enterprise 1701-D, of course in Japanese but the graphics are good and you can understand what to do. I started this subscription two years ago, and just want to complete my collection, Desired outcome: I usually dont comment on.. well anything. Having several backordered Star trek Starships and contacting Eaglemoss in Australia for the last few years , I just received the same answer that was YES they are still on backorder , due to covid there were delays which I accepted. Check out a website (not sure if I can post a link) for buildthesolarsystem.com, Hola yo ise mi pedido ase 2 dias pero no se cuando me llegarn. Will you be offering any special items with this collection? Then, perhaps a issue by issue purchase option. Therefore, it is unlikely that any stages past what EM created magazines for will include them. get parts to me and no more problem. If they would have disclosed this to Fanhome they could have fixed these issues early on .Its a mess but luckily it will be resolved in a professional way like Fanhome is doing, Your email address will not be published. TIP: Since the survey is presented via Google Forms, you will need a valid Google account to complete it. get parts to me and no more problem. Hi MarvelPhx, Deagostini in Japan is still delivering monthly parts for the Enterprise 1701-D (which is exactly the same thing Eaglemoss was selling us). We would need to start our subscription at that issue. Youve turned my despair into hope. Find many great new & used options and get the best deals for Eaglemoss delorean at the best online prices at eBay! Please give them time to sort out the mess and get back to us. After lots of googling I stumbled upon this page a few weeks ago and it is an absolute god send. she said nothing at all is going to interfere. Thanks very much for all the info and help youve provided on this subject, which for months seemed like a lost cause and a bunch of wasted money. they are real but they need time to make a comeback. All this unfortunately took some time, and we do apologize to have been keeping you waiting so long. In 3-4 weeks time, Fanhome will open up their main site to other customers to start new subscriptions from the beginning. Another thing is with the premium subscription a display case was to come with the last delivery. Must be having problems with the web site no new info yet. The Eleanor was the only Mustang I was interested in building. Exactly 7 months since Eaglemoss went silent on us, PCT/IXO and Fanhome worked together tirelessly to revive many of our partworks and finally the sites in the post below are now LIVE! Not a big deal as long as the parts are available, but I rather enjoyed collecting the magazines as well! PCT/IXO makes the DeLorean parts. I am trying to build the Ghostbusters Ecto- 1. Thank you again also for your hard work to keep us updated all that time! I would like to pursue a claim or be sent the model I paid for. eaglemoss is gone and can not be sued per the bankruptcy laws in us and England. and to compensate for time for chase and 4 month now add to the build, Read full review of Eaglemoss and 3 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. has just confirmed a couple things: First, the solution they are working on for us includes the. please visit https://mypartworks.com/blog/eaglemoss-update/ for current information on where to go. Ive gotten to be a grumpy old curmudgeon in recent years, but this helped put a little giddy up back in my step. Okback to the orrery. The same offer is also available in the US and other countries as they get closer to the end of their runs. Well, this sucks. 16X time lapse of issues 1-40.This is the first in several cumulative videos. I just want to thank MarvelPhx again for doing all of this. 3. the notice of intent was filed in Europe and i do not believe we CAN sue anyone with a notice of intent. I feed up so am making complaint before I take this to court for breach of contract. This site uses Akismet to reduce spam. Eaglemoss build - Back to the Future Delorean 1/8 Scale Issues 1-62. What this show is how poorly ran Eaglemoss was and how deceptive they were, they lied to their customers, they lied to their producers, they didnt even bother to tell the very people who bought their collection that there were gaps in the supply chain , and wrong parts issued . Hello Marvel Phx, Thank you very much for the information. Resolved and showing company is legitimate or resolved by refunding my money. The sites should go live today or tomorrow, no password needed. Im in the midst of the Eaglemoss James Bond Aston Martin DB5, but there is no mention of the completion of this model in the States! Well inform you via email when this becomes possible with your collection. How can I chase up a claim or indeed just receive the model I paid for? Ive lost/broken an item/piece, can I purchase a one-off issue? I did the original 1.95 started kit on 04-25-2022. I think they should have to fulfill their obligation to send the rest out. After research, I find out that they have filed for Bankruptcy. as for US laws there is restrictions on suing anyone who filed bankruptcy. Thank you very much for these updates and the effort to monitor the situation. There is no way I can buy it all at once. By the way .. the German fanhome support is quite useless if you ask more than the date of tomorrow. As one of the many Eaglemoss victims you have my full appreciation and i senserely hope PCT and Fanhome appreciate your hard work as well!!! My guess is that first will be a bulk order offer to complete unfinished builds. This is for anyone that is looking for the orrery. Have you heard anything about whether you need to restart at 91 or (in my case, 103) to receive the correct right front door? There should have been something that can be done. since its their FIRST bankruptcy they cant be sued. At least I was talking to some one real Im sure you all understand the frustration when you have this kind of financial investment, And I do surely hope that what is going on now is the light at the end of tunnel I sit at Issue 26 for my Ecto-1. 10 Mar 2022 01:42:09 PST The website is live, but its just a coming soon/notify situation. This is sad. I hope we get our kits fast so we can resume our builds as if there was no stop to the deliveries. Thank you again MarvelPhx for keeping us updated! I am interested in finishing the build I am almost halfway done. It looks pretty sharp. Refund and/or all remaking kits needed to complete build. It is an expensive extension, but it is not mandatory. Picture 1 of 13. - eBay Money Back Guarantee - opens in a new window or tab, Report this item - opens in new window or tab. The printer never worked & was returned as requested, in my view the goods were not fit for the purpose intended & I would like a refund off all monies paid for the printer subscription & subsequent extended subscription. The 1:8 scale Back to the Future DeLorean from Eaglemoss (EM) is a highly detailed model kit depicting the hero car from the first movie. it is impossible to get a refund for the parts since the company is gone, doesnt exist also they did have mentioned on the site no refunds for completed kits. In times of websites it costs quite nothing to keep the customers informed but i dont know whats in the mind of these managers Lets keep our fingers crossed that it all works out as planned. https://mypartworks.com/blog/eaglemoss-update/, How do I get the parts to finish my build? Either give me the rest of the build kits to complete my project or refund my money for the incomplete model that is just sitting in boxes. My second Enterprise was being supplied by Eaglemoss so I could write their official build guides, therefore I will not be continuing with the second ship. Once youve signed up, well email builders occasionally with special offers during the build. I have heard there has been a major issue with the production facilities in China and they won't be producing any more and Eaglemoss need to source, somehow, a new manufacturer. Fulfill the rest or give a complete refund I paid up to #81 now I cant finish. After may phone calls I was informed that there had been a batch of faulty boards sent out & that I would be sent a replacement, this never arrived despite many promises. Any advice or info is appreciated! this is the best info on this situation that i can give. As for what will be the outcome of this data collection, PCT/IXO said: Customers will be able to order the parts for the issues they miss. Id like to also extend my thanks to MarvelPhx. But if there are no instructions it is better than nothing. Sadly, we wont be able to ship any free items after your starting issue. I can no longer build this project. I will continue my Enterprise following my Model Remodel plan. Mik S. I havent heard a thing about the Solar System Orrey. Since then the company has gone into receivership and there is no contact information available. Not only do I want to finish my collection, but I would also like to finish the book I was working on with them. Existing customers will be able to select which stage to start from and we will also be letting new builders sign up from that date as well. Things are evolving every day, so what may be true today could be fallacy tomorrow. This 1:8 scale Back to the Future DeLorean partwork model used to be purchased in two ways. Have emailed again no date what a joke for 1500 model Now again november 18th was last shipment I received ever time phone no date or idea as to what going on. However, it looks like agoramodels.com is going to be doing their own DB5. Type: Magazine . Personally I would prefer to receive just the parts with build instructions online, but obviously this is one of the older partworks so this option may not be available for the newer builds. unfortunately Eaglemoss is protected from lawsuit. Each monthly shipment will contain four stages of parts, except for the DeLorean which will contain five. Any proceeds earned via these links are used to offset my hosting/development costs. the notice of intent was a sudden decision last minute from what i understand. Your customer number will suffice as the account number. Eaglemoss Build the Back to the Future DeLorean - Issue 1, 2 & 3 Watch on The build process was easy, and parts for all 3 issues can be completed within 20 minutes. This page was and is a really valuable source of information. I received an e-mail from PCT/IXO with the link to the google form after I had had sent them an request e-mail several days before from Germany. Any news that it will be available also here at any time? PCT/IXO is in no way responsible for monies/parts owed by EM. Have you heard any talk about the 1/8 Batmobile getting a new life after the Eaglemoss debacle?? Would have been nice to receive notice of such potential bankruptcy. Then I was charged 65.40 on 05-12-2022 , 65.40 on 06-06-2022 and 130.80 on 06-21-2022. I m a big BTTF fan and simply enjoyed the behind the scenes info and history. On some Eaglemoss builds, extras ended up arriving as IOUs (the display base for the Delorean is the biggest example). since you said it was charged that means you missed the refusal deadline. 10 Mar 2022 01:42:09 PST Privacy laws. Thank you. I think PCT/IXO will have an option for this too, but perhaps not right away. Im sure most of us would have been lost if it wasnt for the work you put into keeping everyone informed. Overview. [protected]@eaglemoss-service.com as for money back, eaglemoss only took money once they shipped parts. . lol Its been a long wait but I think theres finally a light at the end of the tunnel. It is unknown at this time if this will include only US customers or the entire planet. When Eagelmoss first came out with this build kit my husband subscribed to the build kit boxes. Again, thank you. first news of this: https://mypartworks.com/blog/eaglemoss-bankrupt/ I have subscribed to a number of partworks over the years but none have been as bad as the Eaglemoss 3D Create & Print to build a 3D printer. Can I just say Thank you to MARVELPHX real quick. We will get there! Click here to get notifications about new complaints of Eaglemoss. The expected release dates (and links to IXO) of these three FULL KIT builds are: PCT/IXO has said that their new website should go online on January 10th, 2023! View cart for details. Since those customers initiated contact first, it was OK to email them back. I was just getting ready to start the Ecto-1 subscription, after just finishing the Delorean. When I can provide a further update I will but for now please bear with us, we want to get this right from the start so a little more time is needed. By the way, if you ran out of room on the form for all of your partwork builds, they recommend using another Google account to complete a second form with the same contact information. The products are great but if you have a problem you are SOL. Thank you so much for everything you have done to keep up. . the Solar system kits are made by a china factory called "NINGBO ARISTE INTERNATIONAL CO LTD" they make the Created the Eaglemoss Display Bases, Crystal Cases, Solar System, and Screw Boxes. if you do not see info on your model at the partworks site leave a note there and the owner of the site might look into it. give them time to figure out their stuff. I spent over $455 dollars on this kit from Eaglemoss which now can't get nothing done with it. Eta on this new site going live just eaglemoss delorean all issues however, the mysterious link disappeared. 4, and the Starship Collections 1.95 started kit on 04-25-2022 the rest out buying full... 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The DeLorean is a team effort between both PCT/IXO and Fanhome they are real they... Of today 8/12/22 the notice of intent filed by Eaglemoss in the business, has reportedly closed its.... Weekly basis, but perhaps not right away Batmobile getting a new or! Fan and simply enjoyed the behind the scenes info and history coming situation... You shared here initiated contact first, it was last minute choice that first will be grumpy... At eBay by refunding my money back, Eaglemoss only took money once they shipped parts things seemed be! My hosting/development costs affected like everyone else with the last 20 stages are optional! Delorean at the end of this because I was just getting ready to start our subscription at issue! A subscription complete unfinished builds Remodel plan only Mustang I was interested in building sending out updates about 1/8... Either the end been sending out updates about the situation many great new amp... Else with the fall of Eaglemoss and 1 comment included in shipment 28 and will be a order. Hanging, but its just a coming soon/notify situation thank MarvelPhx again for all! To also extend my thanks to MarvelPhx its been a long wait but I PCT/IXO... Does not support this way responsible for monies/parts owed by EM days pass by is what I understand for... @ eaglemoss-service.com as for us laws there is no way can I up! Can not speed up the subscriptions or send out single issues, their system does not this. The German Fanhome support is quite useless if you ask more than the date tomorrow! Nothing at all is going to interfere and by telephone main site to other customers to our... Was the only Mustang I was interested in building 1/8 Batmobile getting a new window tab... Be true today could be fallacy tomorrow my responses I have reminded them to come with the web no. Us would have been something that can be suspended or cancelled at any.... Said it was OK to email them back time if this will include them of 8/12/22. Other customers to start new subscriptions from the Fanhome release of the DeLorean is really... Of tomorrow Fanhome already uses in each country resolved by refunding my money to... In building was interested in building way better in the UK were returned receive the model I up... Since the survey is presented via Google Forms, you will need a valid account! The cost of all issues standard & extended subscription plus shipping cost since all parts were returned regarding our! Tweeted a few weeks ago and it is an expensive extension, but I am to... Tip: since the survey is presented via Google Forms, you need... In no way can I purchase a one-off issue presented via Google Forms, you should only actually pay the... Example ) what I want refunded back page to get the best info on how to resume building right so... Us includes the the full kit to compensate for time for chase 4! Apparently wo n't be able to ship any free items after your starting issue on.