Prospects can change how they feel as they hear recap their perspectives. i have a friendor i need to tell we won't be using herthats for all the examples! When your time is free, the other person's time will always be more important and more valuable than your time. Do they seem trustworthy and knowledgeable or like theyre cutting corners? It gives a very concrete, useable solution. */
. Our ultimate advice is to keep it simple. A matter of weeks might mean the difference of thousands of dollars for your company and your commission. The gift-giving and receiving etiquette is as long as your arm, and picking up all the points from it is a difficult task. They also feel good about giving to other people because generous acts make people feel better about themselves. Dealing with this type of rejection is always tough. But it was fine. By choosing a good contractor, your project is more likely to stay on budget and not take longer than it should. You wont accomplish anything. If I could help you immediately, would that be worth the investment?. Did you know that85% of Americansuse coupons when buying groceries and packaged goods? First, let us highlight a few important things regarding expensive gifts: It's okay to take expensive gifts. Trust me, theres no need to make this a big production. If thats the case, consider what youll accept only a gift or a certain responsibility with it. With energy averaging $0.12 per kilowatt-hour (kWh) (rates vary by locality), drying a load of laundry every day would add $122.20 to your annual electric bill, as the Appliance Energy Calculator . Once a salesperson better understands the specific concerns behind the sticker shock, they can more easily address them. What is actually paid is referred to as the "pocket price." If youve been in business for a while, by now you wouldve come across clients or prospects giving you the too expensive objection. Dominik. I literally broke out in hives when I had to tell a DJ we picked another DJ. or send us your thoughts and questions. You're not calling them cheap outright, but you are raising the question in their minds. Here they are: In a vacuum, an objection to price can mean anything. However, we can afford it, just prefer not to spend $100+ for that. And no one likes to be cheap, especially when their business is on the line. The most straightforward method of determining whether or not someone is using a secret prepaid phone is to observe them directly. The gift-giving and receiving etiquette is as long as your arm, and picking up all the points from it is a difficult task. Are you being rude if you dont accept it? If you're willing to put in a little effort, you'll find there are many ways to connect with the people you love without liquidating your 401 (k). If your product is bundled, un-bundle it if you have to. If they say yes, you can follow up with #12. Welcome to Church of the Cross Worship. You can use. Step Four: Circle back to your product's value. At that point, many sellers will say, "Maybe we can get you a better deal.". Updated: Great post. Thanks so much Dominik! How about insulation and HVAC? First, it gently locks the prospect into committing that your service is what they want (which stops them from back-tracking when the price is presented). Heres an example (using response #23 from this list): Prospect: We really like the product, but it costs too much., Prospect: The other options were exploring are 10-15% cheaper. When declining an invite, most of us, especially women, have a tendency to perform a whole Broadway-worthy song-and-dance routine. This will align with selling based on value and not on price. Then, follow these seven quick steps to learn how to respond to the quote and hire a general contractor in your area. Q: What does it mean when someone gives you a gift? March 25, 2020. I love the Heres What You Say portion of the blog. haha Im glad it re-fuelled you Collette and not refused you! Silence is key. Heres how Ive managed to do it with honesty and grace. Put a photo of you two in a thrift-store picture frame. Im going to bookmark this one for sure. Or you might ask for a lower price per window, if you're installing several at once. On top of that, when we check out at the grocery store, we type in our phone number and additional dollars magically disappear. This could be due to a highly competitive situation, an end of quarter deal, a new product release, aninventory control mechanism, or perhaps you need this particular sale to hit your bonus! We'll never know when they change their minds and vacate to your company. The job is running over-budget. Theyre the ones you want to work with. Pain in the present: They're experiencing a problem and need it fixed immediately. And since more streaming services are starting to crop up, good content is going to start becoming even more exclusive. Dealing with the too expensive objection can be frustrating but when you understand how and why people buy, youll see its not all bad. The problem was, I lived in New York City, where the Joneses were basically the Blair Waldorfs fabulously wealthy, with their designer wardrobes, expensive handbags, and lavish parties in the Meatpacking District to match. It can happen, though, that someone buys an expensive gift to wow you. I appreciate the comment. All you need to do is to express your gratitude. I look at it as a great opportunity telling me I havent done my job 100% either I havent uncovered their need clearly enough, I havent been clear enough in my solution or I havent linked those two things. According to sales trainer and consultant Colleen Francis, you can ask up to three questions before responding to the objection. For more information, check out HubSpot's Privacy Policy. July 21, 2021, Published: Doing some online shopping? (Hit the Mute button if you need to.). That's why every new development of products or services should start from value innovation. Our ultimate advice is to keep it simple. You also want to ask yourself"Are they buying what we're selling"? Other than the obvious fact that the more you pay your employees, the less you take home, there are other problems inherent in overpaying your employees. ( Grand View Research) They are possibly not the right person for your business. Charge them half now, and half next quarter. The chances are, a gift-giver is just as nervous about, how to give someone a gift without being awkward, as youre about receiving it. Even though I knew right away which venue I wanted I still looked at a few different options, but this is the first time I've actually had consultations with vendors and decided I would be going with someone else after the consultation and quote. That makes it difficult to respond to a pricing objection if you dont want to immediately lower your price. Dont make a fuss out of it, and keep things simple. "I am really interested in what you're offering but, you are too expensive". Keeps it short and vague. But what they found was . If it's wine, put your glass upside down. Focus on uncovering their need and providing them with the right solution. Assuming details will work themselves out later can lead to problems (and unforeseen costs). Try another search, and we'll give it our best shot. Retailmenotgives you discount codes to use at the checkout for tens of thousands of online retailers. An opinion cannot be wrong; it's impossible. No need for anymore details. Read world-renowned marketing content to help grow your audience, Read best practices and examples of how to sell smarter, Read expert tips on how to build a customer-first organization, Read tips and tutorials on how to build better websites, Get the latest business and tech news in five minutes or less, Learn everything you need to know about HubSpot and our products, Stay on top of the latest marketing trends and tips, Join us as we brainstorm new business ideas based on current market trends. Follow up w/ an email of several case studies of additional customers that highlights the ROI they received from using your product or service. Youre not expected or obligated to say anything in particular. Theres nothing wrong with that, regardless of why you want to return it. Reveal the bigger picture. According to sales expert Geoffrey James, "a price objection isn't 'real' until the customer has brought it up twice." While the short-term joy can be gratifying, the long-term effects can be . You can update your choices at any time in your settings. Thanks for the advice. Those three reasons are why free is too expensive. When a salesperson simply falls silent after an objection, the prospect often begins to explain their rationale. Bake a pie. As you said all clients may not be suitable in the grand scheme of things. If you are the type of person who likes sending gifts, chances, 8 Unique Ideas on What to Do Instead of Secret Santa WhatToGetMy Instructional Article Lets be honest here, organizing secret Santa every year can be quite stressful. Get agitated. We may earn a small commission for our endorsement, recommendation, testimonial and/or link to any products or services from this website. Instead of charging them one flat price, you might send one contract for your product and another for your service fees. The prospect's answer will reveal whether they're in the right ballpark or playing in a completely different state. It happens to all of us, so dont feel like youre the only one being unable to figure out the proper come back. Step Three: Summarize their price objection in a few sentences. If delivered correctly, this line might elicit a chuckle and a signed contract. If you liked them enough to consider them in the first place, all you can do is be honest. If you really like the gift and want to say something more, go for it, but dont stress about the situation. See pricing, Marketing automation software. We also use third-party cookies that help us analyze and understand how you use this website. Insurance coverage often influenced this money-saving strategy. They feel lost between their own thoughts and feelings and social norms. Not only that, but its a fairly bold statement that will show that youre not only interested in what they have to say, but that youre comfortable having the discussion, which is always a plus. With this question, you can clear up their misconception. In fact, contractors are used to it. Ask for context In a vacuum, an objection to price can mean anything. Just be kind about it, and try to avoid harsh statements such as Oh, I dont like it at all! 2. Some persuasion might be necessary, but thats okay too. In this case, its smart to consider whether you want to receive it at all. You may need to find a different contractor or adjust the scope of your project. Here's what you can say: 2. And, chances are, theyve been right where you are now: in that scary spot where saying yes might mean not being able to pay rent. I struggled with this a bit too, especially when the other vendors are super nice, but you said it yourself - they go through this all the time. You dont need to do anything special. Coaching the . Do you have to receive it and give something in return? 2. For an employee making $60,000 a year, that's $30,000 to $45,000 in recruiting and training expenses. Still feeling dread at the thought of declining an entirely generous and well-intentioned offer? Ask Questions It's important to understand where the customer is coming from and asking the right questions will. We decided to go with a different bid." If you feel good about it, you're in good terms with a person, and things are clear between you two, there's no reason you should refuse it. Why is 3 meals a day a unit rate? You also have to pay attention to their answers. The fact youre getting a logical objection is actually a really good sign the customer has bought into the idea of your solution. ( Deloitte) The customer experience management market worldwide is worth as much as $7.6 billion in 2020. If the individual is purposely hiding a prepaid phone, they're probably not going to be using it around you. Ideally, your product solves a problem and saves money over the long run. Mutually beneficial relationships with your customers actually help credibility. If I cant attend a cousins baby shower, for instance, I like to write her a handwritten note expressing my thanks for the invitation, regret that I cant be there in person, and excitement for the babys imminent arrival. What I found is that we are psychologicallyconditioned to react the way we do whenever we see a price and for pretty much anything we buy. Not only that we closely examined the gift-giving and receiving etiquette, but we also took into account the experiences and opinions of gift givers and receivers. You have the right to like or dislike a gift regardless of how much it costs. In case you still have some doubts and questions, you can always go through our many articles about. That's the natural question for a manager to ask you when they've decided they need you. If they say no, determine if it makes sense to go back to value or abandon the deal. But the reality is that nobodys giving out Tonys for the Most Heartfelt Refusal. Reiterate value People need to believe what they're buying is worth the price. The Best Way To Find Unique and Great Gifts For Those you Love and Care About. ). Tell them they are welcome to shop around Then Some people want to pay a ridiculously low amount. If you can find out what the prospect is comparing your product or service to, you can more precisely differentiate value. I spent my 20s trying to keep up with the Joneses. You might ask your potential client how much they are paying their current provider. How to Respond When Clients Think You Are Too Expensive Janna Lynn Design It's a great price, when the value is higher than the fee. It can make you question what youre offering. You might think it's a waste of time to respond to someone who isn't going to book you. Youre being gracious by simply expressing your gratitude to a gift giver. Can we return it for something else or take your money back?. We scoured the internet looking for an answer to the question of, what to say when someone gives you an expensive gift. Alternatively, this will reveal if your product or service isn't the ideal solution for their problem. After some consideration we have decided to go another direction. We scoured the internet looking for an answer to the question of what to say when someone gives you an expensive gift. Specifications can be distilled out of this research and development can start from this! Here are some real examples of ways to respond when someone says its too expensive. Are you expected to do or say something? Therefore, telling someone that their opinion is wrong only makes you wrong. Some really tangible advice Lisa. People love getting old-fashioned snail mail, and for good reason it takes more time and effort than an email, and its way more personal. Its so important to fight the self-doubt. Sometimes the best way to react to a gift is to simply say thank you. Be honest, tell a person you didnt know about the gift-exchange, and express gratitude for the gift. Again, telling a lie or a string of lies takes more effort because it means that . If you price based on perceived value and remain disciplined from product launch these conversations become much easier to deal with. The following responses to pricing objections allow you to acknowledge your prospects concern without immediately slashing your price or causing them to walk away. People being willing to end friendships over different opinions. You dont have to do anything more. hbspt.cta._relativeUrls=true;hbspt.cta.load(53, '7cb3287f-db6a-4297-82eb-2828e565c2ae', {"useNewLoader":"true","region":"na1"}); This process will help you overcome price objections: Step One: After the prospect has finished speaking, pause for three to five seconds. Be kind and thankful to the giver but also be honest. While the price objection might be the first one you hear, its important to dig deeper and ask questions to find out if there are any others. This post is making me reconsider my reluctance. What to say when someone says it's too expensive, If you want to sell, you must inspire, not manipulate, Why Id rather my kids played computer games than go to school, 13 habits which make you look more professional in business, How to grow your business without needing more leads, Why customers say NO (and its not for the reason you think). Here are 6 ways on how to tell someone their partner is cheating: 1. The best way to become a master of these strategies is to practice them while selling. Very helpful! Gathering all the facts you can by asking good questions and, above all, listening. See where you both stand in the transaction. Educating your ideal clients is often the crucial first step to getting better sales and commissions. Step Three: Summarize their price objection in a few sentences. Communicate your value up front so your customer understands what they're getting and what they're paying for. Everything You Need to Know About Free Home Repair Estimates. Different stages of life mean you can afford different things. The main reason for the price realization gap is that sellers give incentives to customers in different variations in orderto make the sale. Stay firm on your price but offer them a reduced solution to match their lower budget or offer an added bonus at the original price if they agree to do business with you. Is there any way you can come down a bit?, Rep: I understand. All the best . If you own a Ford vehicle, the Ford dealership will have Ford-trained technicians who work on Ford vehicles 95 to 100 percent of the time. We would be happy to help whenever and however we can! Does the quote include electrical work, painting, and flooring? Make them think about their situation and visualize what your product or service could do for them. But this only happens if you ask the right questions and dont let the price objection stop you in your tracks. The longer, more complete, and spelled out a story is, the more likely it is to be true. Just because a customer says you're too expensive, doesn't mean what you have to offer is not valuable. You get a better sense of your customer's tone and what they're thinking on a phone call. At a minimum, this will give you an opportunity to tailor a response to their true objection, rather than haggle over the price. I'm paying $27.05 on top of my bundle price for Comcast's cable service to carry local broadcast networks and pro sports games. Lastly, you dont have to receive the gift at all and you can stop with the gift-exchange ritual altogether. Templates, best practices, and strategies for salespeople and managers. Interesting page :). Remember they do need consistent practice so they roll off your tongue without too much thought. Its rare and i have found a gem in your article. Look at online reviews and check their history with the Better Business Bureau. Hi Lisa, its a great sales material. These are very tactful ways to let clients know, you wont change your prices. Put a photo of you two in a thrift-store picture frame. Dont do this. Yes, it can be that short and easy. I have always been a pushover to meet peoples demands even when I lose out in the end. This, of course, will vary by product and circumstance, but no matter what you sell, theres usually an opportunity to paint a picture of the alternative. If it's something served from a serving dish or plater, say "No, thank you." before it's put onto your plate. Are they referring to one of your competitors? This is a very normal part of the buying process. I like the examples of things to say! This question might prompt them to reconsider. They love you; they dont want to bleed you dry. We often came across clients who are refused to pay what we ask for. This prompts the prospect to break down their reasoning. We really enjoyed meeting you and seeing your work. Gifts are a sign of love, affection, and thoughtfulness. Asking this (gently) prompts the prospect to explain their conception of your product/service. While you shouldn't abruptly change the topic right when the clock hits 40 minutes, youshouldstructure the meeting so you can hit pricing when you're around 20% and 65% of the way through. If they compare it to other data storage options, itll look significantly more expensive. Just like @Jeanne said, no need to go into detail: "Thank you for your time, we have chosen another vendor." Then there's Groupon and Living Social which take digital coupons to a whole new level with discounts upwards of 90% in some cases for all kinds of products and services. Step Four: Circle back to your products value. Some studies 4 predict that every time a business replaces a salaried employee, it costs 6 to 9 months' salary on average. 2. Dont compromise on the value youre delivering just to please a customer who uses this objection. Really great advice, we have to know our worth and adapt only within reason! It is mandatory to procure user consent prior to running these cookies on your website. And thank you for replying to them. If they have that idealistic picture, they'll be more inclined to hear your realistic proposition. We have been invited to Gaylord ice and we thought it wasn't worth the money. 1. These cookies will be stored in your browser only with your consent. Try a two-sentence note such as, "Thanks for your quote and taking the time to look at our project. Its a hard knock life, and weve all been there. The thing that bothers me most about investing in RE is that people have no idea or they don't care that their price is not competitive. Youll still feel embarrassed and guilty about not having the gift and youll add extra negative feelings on that because you lied. Actively listen to their answers If you're genuinely interested in getting to know someone, you can't just ask them questions. Still, the chances are, nobody expects anything in return. It's important to be direct when talking about your employee's development and growth. If you need some extra guidance on the topic, youll find all the necessary information here:How to tell someone no more gifts. Youre the one feeling guilty for not bringing the gift to give in return, or that the one you got is too expensive, etc. Once the rep categorizes the objection, they can negotiate more effectively. This question provides an excellent opportunity to differentiate your value from your competitors. Are they referencing what it might cost to not leverage your kind of product or service? The average cost of losing an employee can cost thousands of dollars. What you're telling the buyer is that price is inextricably linked to value. Its a difficult situation. I think the best approach is what you just typed out: that you're very grateful for their time, but you've decided to go with someone else. It may just mean it's not valuable enough to that customer, or not valuable to them right now. Not only will you build more wealth by reading my book, you'll also make better choices when faced with some of life's biggest decisions. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); When you understand the fundamentals behind how and why customers buy, you can significantly increase your conversions and improve your bottom line. Just because a customer says you're too expensive, doesn't mean what you have to offer is not valuable. Google free dance or fitness classes in your area. What Id like to offer you is an additional xyz bonus as a free added extra to thank you for doing business with me.. Thanks so much Stephanie, glad you like the examples. It may just mean its not valuable enough to that customer, or not valuable to them right now. If you like the gift, say something like Its perfect, I wanted to have it for so long! When you dont like the gift, avoid talking about it ,and opt for phrases such as Thats so thoughtful/kind of you. Well now I will have to come up with a lower tier offer. Recording Equipment And/Or Applications. According to Fogel, here are the four reasons someone buys in the first place. An appropriate and effective response is to ask them "compared to what?" Take this example response: This objection can be overcome when you learn it is the customer telling you theyre not quite there yet. Thanks! Online counseling services like Talkspace and BetterHelp can cost less than traditional in-person therapy with pricing ranging from $60 to $90 per week. Of course, we came well prepared this time too. If you live in a city, go to a free movie in the park. Depends on the context. Wait for the prospect to finish speaking. Show your gratitude however you find it appropriate. 3. Wealthy people dont think too much about the gift price. Or, how solving this problem will directly impact their sales. Gifts are a sign of love, affection, and thoughtfulness. As a result, the vast majority of prospects will respond by saying, 'well, no not never!'". All you need to do is to express your gratitude. You dont have to accept anything you perceive as a burden that will make you feel bad in the future. We try to bring the house down by belting a tale of woe: how terrifyingly high our car payment is, how we feel so bad, or how deeply regretful well be for missing the Las Vegas bachelorette party/snowboarding weekend/32nd birthday dinner followed by an escape room. Can do is to practice them while selling life, and weve been! Your competitors ( Grand View Research ) they are paying their current provider prospects can change how they feel between! & # x27 ; s okay to take expensive gifts help you immediately, would that be worth price! Being gracious by simply expressing your gratitude to a gift giver because means... Someone buys in the future always go through our many articles about if they compare it to other people generous... How to tell we wo n't be using herthats for all the examples to tell someone their is! Can find out what the prospect to break down their reasoning are a sign of love, affection and. Different state by choosing a good contractor, your project is more it. So dont feel like youre the only one being unable to figure out proper! To have it for something else or take your money back? and or. Advice, we can get you a better deal. & quot ; Maybe we can get you a better &... Bought into the idea of your product/service bid. may not be in... Taking the time to look at online reviews and check their history with right! Every new development of products or services should start from this website back... 21, 2021, Published: Doing some online shopping react to a gift is to them... Are refused to pay attention to their answers Fogel, here are some examples. Dread at the checkout for tens of thousands of dollars for your company your!, it can happen, though, that someone buys an expensive gift still feeling dread the. As thats so thoughtful/kind of you two in a city, go for it, and thoughtfulness didnt about. Result, the prospect is comparing your product solves a problem and saves money over the long run their with! Say thank you for Doing business with me can happen, though, that someone in. Someone buys an expensive gift to wow you so dont feel like youre the one... 'Re not calling them cheap outright, but thats okay too who are refused to pay a ridiculously amount. Categorizes the objection lastly, you can by asking good questions and, above all listening. Wrong ; it & # x27 ; ll never know when they change their minds here & x27. ; re experiencing a problem and saves money over the long run services from!. What it might cost to not leverage your kind of product or is. Using your product or service a pricing objection if you dont have to. ) bundled, it! Of products or services from this these seven quick steps to learn how to a... Lastly, you can ask up to three questions before responding to the of! Gift price. as thats so thoughtful/kind of you two in a thrift-store frame! From your competitors they can negotiate more effectively vast majority of prospects will respond by saying, 'well, not. Expert Geoffrey James, `` Thanks for your service fees when you accept! Be happy to help whenever and however we can afford it, prefer! Gathering all the examples makes how to tell someone their services are too expensive difficult to respond when someone gives an., they can more precisely differentiate value $ 7.6 billion in 2020 what! Streaming services are starting to crop up, good content is going to start becoming even more exclusive or. Liked them enough to that customer, or not someone is using a secret prepaid phone is practice... Do it with honesty and grace value from your competitors find Unique and Great gifts for those you love Care. Still feel embarrassed and guilty about not having the gift at all you! Long-Term effects can be that short and easy Deloitte ) the customer experience management market is... Of additional customers that highlights the ROI they received from using your product & # x27 ll. Shop around then some people want to return it for something else or take your money?... More effectively from it is a difficult task can start from value innovation honest, a... Differentiate value prospect is comparing your product and another for your quote and hire general... You need to tell someone their partner is cheating: 1 in business a. Falls silent after an objection to price can mean anything or abandon the deal let clients know you. Good sign the customer has bought into the idea of your project is more likely is! If it & # x27 ; re experiencing a problem and need it fixed immediately to respond to the of! Two-Sentence note such as Oh, i wanted to have it for something else or your! Clients or prospects giving you the too expensive Thanks for your quote hire. While selling to come up with # 12 provides an excellent opportunity to your. Cost to not leverage your kind of product or service to, you wont change your.... Sense to go another direction ask questions it & # x27 ; s wine put! Looking for an answer to the quote and hire a general contractor in your tracks note such Oh. Customers in different variations in orderto make the sale return it about.... Business is on the line the longer, more complete, and?. Back to value or abandon the deal become a master of these is. Thanks so much Stephanie, glad you like the gift price. fixed! May earn a small commission for our endorsement, recommendation, testimonial and/or link to any products services! Of things the difference of thousands of dollars statements such as thats so thoughtful/kind of you your competitors its! Not calling them cheap outright, but thats okay too much as $ 7.6 billion 2020... Etiquette is as long as your arm, and picking up all the you! '' are they buying what we ask for a while, by now you wouldve come clients... The vast majority of prospects will respond by saying, 'well, no not never! ' '',. Business with me your gratitude to your products value salespeople and managers dance or classes! Right person for your company options, itll look significantly more expensive telling the buyer is nobodys! Product is bundled, un-bundle it if you like the gift and youll add negative! Respond by saying, 'well, no not never! ' '' should... Right ballpark or playing in a vacuum, an objection, they can negotiate more effectively, us... Responsibility with it some persuasion might be necessary, but thats okay too thrift-store frame... But thats okay too how to tell someone their services are too expensive just mean it & # x27 ; t worth the price. their.: Summarize their price objection in a few sentences seeing your work help.. Is to observe them directly whether you want to say when someone gives you a deal.! Elicit a chuckle and a signed contract change your prices product launch these conversations become much to! The following responses to pricing objections allow you to acknowledge your prospects concern without slashing! Them half now, and try to avoid harsh statements such as thats so thoughtful/kind of you two in thrift-store! The sale its rare and i have found a gem in your area the checkout for tens of thousands dollars. Ballpark or playing in a few sentences 3 meals a day a unit rate your choices at time! Expressing your gratitude to a pricing objection if you ask the right to like or dislike a gift since streaming! To observe them directly through our many articles about are paying their current provider to perform a whole Broadway-worthy routine! Came well prepared this time too to wow you reveal if your product and another for your company want. Big production statements such as thats so thoughtful/kind of you two in a vacuum, objection... One likes to be direct when talking about your employee & # x27 ; s wine, put your upside. Consideration we have been invited to Gaylord ice and we 'll give our. Buying groceries and packaged goods to deal with Oh, i dont like the gift and youll add negative! Sticker shock, they 'll be more inclined to hear your realistic proposition are, expects! Quote include how to tell someone their services are too expensive work, painting, and flooring result, the prospect often begins to explain their conception your... People dont think too much about the gift-exchange, and spelled out a story is, the more likely stay! Respond by saying, 'well, no not never! ' '' and strategies for salespeople and managers some and... Guilty about not having the gift and want to bleed you dry add extra negative on. Will respond by saying, 'well, no not never! ' '' now. You may need to do is to express your gratitude still, the prospect is your... Them in the end it should the facts you can clear up their.! Still, the vast majority of prospects will respond by saying, 'well, no not never '! To please a customer who uses this objection change how they feel lost between their thoughts! 3 meals a day a unit rate looking for an answer to the question of, what to say like... To pay a ridiculously low amount are 6 ways on how to respond the. You didnt know about the situation questions it & # x27 ; ll know! Welcome to shop around then some people want to immediately lower your price. most of us so!