Should you need any help, feel free to get in touch with our customer service. The retailer who finds a way around stockouts . We recommend and appreciate cooperation with our customers so that we can correct immediate errors on the page, and thus deliver the best possible service for you. and thus deliver the best possible service for you. We have requested your contact details so we can get in touch with you. Hereafter you will be presented with a wealth of options that you can read more about and see pictures. We may decide to use some of these measures, remove stored content, or exclude a user from our site. Quelle est l'efficacit des avis des clients pour une entreprise de location? Updated. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. Customer service rentola. In the Real Estate Rental Agency category. All i urgently need is a 2-bedroom apartment/house in Lucan. Showing empathy: Employees that try to understand a customer's point of view make a customer . Rentola is entitled to remove content from its portal without notice if we deem it necessary to terminate, infringe, and care for any third party, or to comply with any law whatsoever. They aim in getting paid subscriptions from people that dont know about it and ask to communicate with owners or real estate companies for them.BE CAREFUL, DO NOT SUBSCRIBE, DO NOT PAY THEM, JUST REPORT THEM IN YOUR LOCAL AUTHORITIES. Best regardsRentola.it. Rentola was great at helping me with my problem. Related: Guide To Customer Service. The subscription runs 28 days at a time and is automatically renewed at the end of each subscription period. When was the last time you provided good customer service? By using our services, you agree that your content may be displayed on these platforms, as well as social networks and websites. They resolved my refund issue within a few hours with no quibbling. This is a scam company, posting fake ads by stealing photos from the web, providing false addresses for the properties, etc. Awful. Have a great day!Best regards Rentola. You can also use our smart filtering options to find your new dream home. We are a rental home search engine. Always use positive language. Companies can ask for reviews via automatic invitations. We appreciate you taking the time to give us feedback.We are sorry to hear that you are not satisfied with our service.We would like the opportunity to resolve the issue you are facing and give you a better experience with us.We have sent you an email and hope to hear from you soon.Yours sincerely,DavidRentola.com, I am a student in Antwerp and was looking for an apartment, I saw Rentola had manny listings so I thought 1 euro was a small price to pay to get access to those. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. Thank you! How does carpet steam cleaning purify your surroundings? Hi,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regards Rentola.ie, They were so helpful with problems with the payment. Are you looking for your new rental property? We also ensure all reviews are published without moderation. Positive language is a great way to avoid accidental conflicts sprung from miscommunication. Filter your search by city, rent, home type etc. Reply from Rentola.com - Making property search smarter, Hi Thom,Thanks for your review. 20 then to just go VIEW a house. By creating Content on Rentola's services, you give Rentola an unlimited, free, irrevocable right to publish, modify and make copies of all or part of the content in question. CLTV improves with better customer service 6. Hello Michaela,Thank you for your review. Date of experience: 19 January 2023. Create a free Search Agent and receive immediately an e-mail when new listings which match your search gets published. Some customer service definitions can be broader. Should you need any help, feel free to get in touch with our customer service. 2023 Trustpilot, Inc. All rights reserved. Violate these Terms or our Advertising Rules. Rentola is constantly developing. We appreciate that you took the time to give us feedback.We are sorry to hear that you are not satisfied with our service.We would like to have the chance to fix the issue you are facing and give you a better experience with us.We sent you an email, kindly check your inbox and reply to us at your earliest convenience.Best regardsRentola. What Is A Bachelor Apartment: Everything You Need To Know, How To Fill Out A Rental Application Form, Credit Checks For Renters: Everything You Need To Know, Copyright 2023 Rentola.ca, part of RENTOLA ABROAD APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137891 | VAT: DK43137891 |, Help: Get answers for your questions here. Why don't you make it mandatory on first place on your website? In 2023 we aspire to reach 50 million users around the world. Should you need any help, feel free to get in touch with our customer service. If you have any questions, our customer service team will be more than happy to assist, always striving to answer your enquiry within 24 hours during the business week. If you wish to permanently delete your account and no longer have access to RentMoola, contact help@rentmoola.com with your request. I cancelled straight away when I read the reviews. ?EDIT: they charged me 39 for cancelling!!! The Representative Nina, that attended to me, was so swift and clear in her response. When you will have found the rental you were dreaming of, you will be able to get in touch with the landlord in order to set up a visit, and then get the keys to your new home. We guide you before, during and after your relocation. Please take care of this situation otherwise I will just advice everyone to never use rentola and that it is a skam. Customer service plays a critical role in ensuring customer retention, but it also influences new ones too. any help, feel free to get in touch with our customer service. Reply from Rentola.com - Making property search smarter. If your password has been abused, you should immediately request to change your password and lock your account via [emailprotected]. Furthermore you accept to grant Rentola the right to prevent and prosecute third party copying or unjustified use of all or part of the content you create on our services, including in cases of crawling of Rentola's services to which the Content is transferred. Rentola is one of the smartest housing portals in the market. Im a student and Im not able to give money away just like that for something I dont want to use. Rentola.com.au . Employees offer this service by attending to a customer's needs, answering questions, displaying professionalism and helping them buy or understand the company's products or services. Great customer service experience. Apartments and houses for . We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. Filter your search by city, rent, home type etc. We guide you before, during and after your relocation. We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. Anyone can write a Trustpilot review. Three months ago I deleted my account of rentola.Since then I still had to pay the subscription that I asked to cancel so many times since september.I tried to contact with the company so many times and I have an answer in a long time waiting and still didn't give me a solution.Apart from the bad action taken from the company I want to add the good treat that I received at the end from Mary, she gave me the solution I was looking for. . Were sorry you arent satisfied with our service. La sua esperienza importante per noi e vorremmo avere l'opportunit di aiutarla e fornire una soluzione il prima possibile. Amazing experience, found all kinds of lovely places and it was not even that expensive. We are glad to hear that you are satisfied with the service that Adis has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.ie. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. No email or notification given and i only realised when i reviewed my bank statement. Your payments are non-refundable, and you are responsible for paying if initial payment is declined. How do I cancel my subscription? Then you've come to the right place. By doing this, Rentola hopes that every customer can have a . We are glad to hear that you are satisfied with the service that Dave has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. As a user on Rentola or as a subscriber to Rentola you agree to our terms and conditions. ad. Service that provides a connected experience. 29 customer service phrases. Search. You accept that the content you create on Rentolas portal is in accordance with Rentolas advertising rules, does not violate any laws and does not infringe any third party rights. If the customer has a problem, these phrases can also tell them how you plan to resolve that issue. Thank god it was on my revolut and I top it up as I use it. subscription fees. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. Find rental - free. If you experience issues with unsubscribing, you are always welcome to contact our customer service by clicking here. Email. With an account at Rentola, you will have access to over 479,597 vacant rental apartments all over the country, as well as contact information for all landlords. Toronto, . They are not making pictures as mandatory on the website but then reject approval saying there are no pictures. However, businesses must balance customer care with costs, such as staffing, customer service training, and facilities. Popular searches. I also experienced issues with the subscription but thankful that Nina of Rentola is able to help me and waived my outs. About; Terms and conditions; Blog; Buy Premium Profile; . Should you need any help, feel free to get in touch with our customer service. You will not receive an email notifying you of the charge. I sent messages on facebook, mail, etc. Fast and safe communication. Happy customers build a better reputation 3. Read 1 more review about Rentola.ie - Making property search smarter. Tips for avoiding housing fraud and scam ads. This will take you to a wealth of options where you can read more about each property and see pictures. Violate any laws, including the Consumer Contracts Act, the Purchase Act, the Contract Act and the Marketing Act. After that, the money is automatically deducted each time the subscription is renewed. I was starting to get stressed and anxious because I wasn't receiving the answers I needed and Nina solved everything. Then you've come to the right place. Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's . Besides having a lot of offers, when I had a problem with the site, they were quick to help, answering in less than a day. Mary responded promptly and provided us with clear and very helpful information. However they haven't reached out at all.I'm pretty sure their positive trust pilot rating is from fake reviews. In addition to the many landlords who upload their ads on our platform, we scour the web in search of all available properties, and gather them in one place. Contact in[emailprotected] immediately if you suspect that your email address or password for Rentola has been abused. Expand your search and see available rentals in popular cities. Happened to me just like many others here. Categories. Here are 8 tips for writing great reviews. Resolve tickets more than three times faster. We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. Action step. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. We use a secure and encrypted SSL connection via our partners Stripe and PayPal. When you will have found the rental you were dreaming of, you will be able to get in touch with the landlord in order to set up a visit, and then get the keys to your new home. How to move out as easily as possible (3 quick tips), Copyright 2023 Rentola.ie, part of RENTOLA IRELAND APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137832 | VAT: DK43137832 |, Help: Get answers for your questions here. The website, ads and content as well as subscription services have been made available to you by RENTOLA COM APS, Kongens Nytorv 17, 2, 1050 Kobenhavn K. You can create a home search agent, home ads or a subscription at Rentola. When an ad is created, it is recorded in our database, where it is reviewed before it is published for potential tenants. Then you've come to the right place! Date of experience: October 18 . We do the work for you - while you relax. Naomi from the customer service department was very helpful and accommodating to my needs. So I am happy, Hi Shafeena,Thank you very much for your review. Rentola.ie - Making property search smarter Reviews | Read Customer Service Reviews of rentola.ie Money & Insurance Real Estate Real Estate Rental Agency Rentola.ie - Making property search smarter Rentola.ie - Making property search smarter Reviews 86 Average 3.4 VERIFIED COMPANY rentola.ie Visit this website Write a review 3.4 30% Sort: Customer service is not only about what you do, but also your attitude. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. Monday to Friday 10 AM - 4 PM CET. Thank you for using Rentola. We are glad to hear that you got the help you were looking for. Customer service is both a type of job and a set of job skills. Always welcome customers with a smile and a respectful demeanour. Bypass measures used to prevent or restrict access to our services. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. Other terms and conditions relating to a specific product or service offered by Rentola shall, in the event of any discrepancies, take precedence over these general terms. Find out how we combat fake reviews. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. Looking forward to your cooperation. As a job, customer service professionals are responsible for addressing customer needs and ensuring they have a good experience. Darragh lee. I paid 1 euro but ok, then they charge me with 40 euros for a page that I couldnt even log in. 61,137 available rentals. This company has taken 39 even though I cancelled within hours of subscribing.They are basically robbing people who are desperately searching for somewhere to live.I want my hard and HONESTLY earned money back!! We do the work for you - while you can relax. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Create a free Search Agent and receive immediately an e-mail when new listings which match your search gets published. Including newspapers, on non-affiliated websites or on other websites that are part of our advertising network - as well as our social networks; including Facebook groups as well as pages and Instagram. She just made my week less stressful. You can unsubscribe at any time. Find rental home in Dublin. Find rental home in Amsterdam. Ranging from frontline agents and tech support reps to those in managerial customer service positions. Do you agree with Rentola.ca - Making property search smarter's 4-star rating? I finally was able to unsubscribe however I email support 2 more times asking for a refund since I did not want to keep using the service. . Such an exploitative and underhanded practice be careful when signing up to such sites, these types of things can be easily overlooked. Contact our customer service at: info@rentola.ie. Most retailers see this direct interaction as a. Good customer service examples. You can also create a Search Agent, which will send you an email when a new property that corresponds to your wishes is uploaded on our site. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. 1. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We also ensure all reviews are published without moderation. Then you've come to the right place. If you ask me. The customer service job Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. IT IS A SCAM, THEY CHARGE 1 EURO FOR A WEEK BECAUSE EVERYBODY WOULD PAY FOR THIS IF THE SERVICE WAS REAL AND THEN, THEY START CHARGING 39 EUROS PER MONTH !!! About. By purchasing Rentola's services, you have a 14-day right of cancellation if the purchased product is not used. Search. No response until these dates. Rentola makes the market open and easily navigated. The subscription can be terminated with immediate notice until the end of the current period. By setting up a SearchAgent, you increase your chances of finding a new home that meets all your wishes. Eve Lynn. and thus deliver the best possible service for you. The communications with costumer service wasn't being effective due to the automatic responder but once Nina took my problem she resolved it in no time. The most popular cities on Rentola. Amsterdam, . Should you need any help, feel free to get in touch with our customer service. I signed up to the site with the intention of using it for a month to look for a new place to live but hadn't realised I hadn't unclicked renewal subscription and was charged every month. Apartments and houses for rent . We also ensure all reviews are published without moderation. We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com, I subscribed to rentola but my username and password didn't work I couldn't log in or use the plataform. You have a trial period of 7 days and your subscription is valid from the time you register and receive the email with your user and password information. You should keep this in mind! Hi Stephanie,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regardsDavidRentola.com. We encourage you to write to us via mail [emailprotected] if you experience any problems or see offensive content for us to ensure the high housing-ad quality on our website. DL. Acting on customer feedback: When a customer support agent acts on the feedback they've received, it shows them that their opinion mattered. Naomi from the customer service department was very helpful and accommodating to my needs. Popular searches . Useful. At Rentola, we facilitate the contact . Most customer service phrases have the goal of making the customer feel understood. Rentola does not review the content you create to ensure that it does not infringe on the rights of third parties or its legality. In addition to the many landlords who upload their ads on our platform, we scour the web in search of all available properties, and gather them in one place. When creating a user and making a purchase, the purchased product is put into service. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. Best, DavidRentola.ie. Im only leaving this review because of the services i received from Naomi. 104,211 available rentals. I also experienced issues with the subscription but thankful that Nina of Rentola is able to help me and waived my outs. We may assign this Agreement at our sole discretion in accordance with the following provisions regarding notification thereof. The most popular cities on Rentola. When reporting, an email is sent to [emailprotected] the subject field is marked Reporting of copyright infringement and contains a detailed description of the infringement. We have requested your contact details so we can get in touch with you. Then you've come to the right place. Worst experience of my life.. Hello, Thank you for taking the time to write us your feedback. So please get back to me as I want a refund as soon as possible. We have requested your contact details so we can get in touch with you. Looking forward to your cooperation. Then navigate to "My profile" and then "My Membership" where you will find a button allowing you to unsubscribe. Please contact us at info@rentola.ie so our customer service can assist you in the matter. We are a rental home search engine. Here are 12 real-life examples of good customer service you can try today. At Rentola, we facilitate the contact . At its core, quality customer service is about . It's a very bad website sbd worse customer service. Nina was kind and courteous to my quite frank response. Are . I would like to thank Rentola for providing this polite customer service. We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. Respond promptly. A customer named Grace has started visiting her local caf every Sunday for a takeaway coffee. You can also use our smart filtering options to find your new dream home. subscription fees. Hi Naomi,Thank you for your review!We are glad to hear that you got the help you were looking for. Thank you for the help and trying to provide a better experience. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. . 2023 Trustpilot, Inc. All rights reserved. We will send messages to you via the email address you specify. Moving out for the first time? Are you looking for your new rental property? At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. Hi Katayon,Thank you very much for your review. We use dedicated people and clever technology to safeguard our platform. Be friendly. Create a free listing and get contacted by interested tenants within 24 hours. When you will have found the rental you were dreaming of, you will be able to get in touch with the landlord in order to set up a visit, and then get the keys to your new home. Email. When the week was up they then charged me 39 when I thought my subscription was still cancelled. If Rentola does not enforce any special provision, this does not mean that we have waived our right to do so at a later date. +11,530 rental homes Price comparison 10.00-16.00 customer support. Here is an alternative meaning of customer service: Customer service refers to the way that companies behave toward their customers, for example, how well they treat them. Your feedback means a lot to us. We guide you before, during and after your relocation. Then contact our customer support at e-mail [email protected] E-mails are answered week days . Find rental home in Warsaw. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. I need a house in killeagh co cork. If you need to get in touch with customer service, open rentola.co.uk, on each page of rentola.co.uk, a customer service channel button such as Contact Customer Service is set, and you can jump to the page for online communication with Rentola customer service by clicking this button. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. I subscribed by paying for the 1Euro 7-day but I was unable to use the subscription. Please contact us at [info@rentola.ie] so our customer service can assist you in the matter. Thank you for your review. Find rental - free. Should you need any help, feel free to get in touch with our customer service. Find rental home in Vancouver. Create a free listing and get contacted by interested tenants within 24 hours. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. You should keep this in mind! It goes against our guidelines to offer incentives for reviews. Spread viruses or use other technologies that may harm Rentola or users of Rentolas interests or property. Do you agree with Rentola.com - Making property search smarter's 4-star rating? Looking forward to your cooperation. Have empathy You really have to be able to relate to a customer to provide a great experience. Account name: Driftskonto Date of experience: 15 February 2023. As a skill set, customer service entails several qualities like active listening, empathy, problem-solving and communication.