They are amazing. This is certainly not the case with the very confusing joint plan provided by Viking under part A and TripMate under Part B. And rebooked the following summer My travel partner , my sister, died 6 months before our trip that next summer die to COVID. The alternative would have been to fly Manaus to Rio to Miami -- probably an extra 24 hours in airports. This complaint has been resolved automatically due to user's inactivity. The even occurred in February of 2023. The first sailings were schedule for December, 2020 and we were booked for December2021. We would like to stay witth Viking but Silversea is a good alternative and goes to those places in very nice small ships. Should you have any lingering questions ahead of your voyage, we welcome you to call our Service Specialists at [protected] where we would be happy to assist where possible. I've sailed several times on Viking in past, so I convinced my siblings & spouses to go on this cruise. When it comes to size, even the smallest cabins on Viking's ocean ships are large by cruise ship standards at 270 square feet, and the largest suites measure nearly 1,500 square feet. The only issue we had were the specialty dining rooms. All of the staff in the enfold and beverage department were on point. CC Help Jenn The food was just so-so, and eating in the main dining room was way too long, 2 1/2 to 3 hours each night. Such a lot of lost opportunity for Viking down under. Oceania does a circle tour of Australia. They have their money in hand. 2-5 Cruises Age 60s. Viking does things right ! I was told I would have to pay full retail fare in addition to what had already Viking made an error and owes me reimbursement for charges made on February 1. Ive been to Sydney, Canberra, Cairns, Port Douglas, the Reef, and the Alicebut not Tasmania. An apology is not good enough. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Jupiter to Norwegian Fjords, Review for Viking Orion to Australia & New Zealand. Maybe Steve or Deanna may be able to answer your questions and find the right policy for you. Most people on the ship disagreed. Lectures and destination information. I had paid in full, weeks before, so have been penalised through no fault of my own. Viking Ocean states that they are the "thinking person's cruise ." Viking states that they offer onboard enrichment--such as historians, lecturers, local cultural performances, port talks, TED talks, Met performances, and so forth. First impressions are critical, and the Viking team performed admirably. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. They have a working relationship with Lufthansa but insist the flight has nothing to do with them, That is a strong cop out. The Viking ship and personnel are among the best if not the best. We wore masks in the public areas of the ship, on buses, and any time (which was rare) that we were indoors. Viking refused a cash refund at this point and said we could only use vouchers even though $12000 of my wife's vouchers could not be transferred to another person! Share your photos and videos with others to prove the truth of your words. Isn't there a difference between trip interruption and missed ports? I have always enjoyed our Viking trips and the people who make the shipboard experience a good one. Wonderful ports, staff, with a few weaknesses thrown in. For the cabin on the cruise, we indicated separate beds for their cabin. Menu. In the World Cafe, signs did not always match the food. If the. What about: Africa, other Asia routes, Emirates, Indian Ocean Islands, South Africa trans-oceanic (Cape Town to Buenos Aires with St. Helena). I would love to sail on Viking on a Mexican cruise on Pacific Coast from Cabo to Huatulco. The entire staff always treats you as family. 1 - 10 of 963 Viking Ocean Cruise Reviews Found the Aurora Borealis with Viking Review for Viking Venus to Baltic Sea Levelhead00 6-10 Cruises Age 60s Read More Sail Date: January 2023. The wine glass was never empty. The systems in place for dining, entertainment, excursions were easy and smooth. My family of 4 has booked a Viking cruise with a pre and post cruise excursion. However, the industry has changed substantially since those days. Shared table back as an option in Restaurant ? We have been waiting patiently for two years for a refund, relying on the We had planned a trip in 2021 and when Viking changed their requirements we chose to cancel our trip. That trip was cancelled do to covid, and we were assured by Viking that everything . My wife and I planned the Viking Homeland Ocean cruise twice, in August 2020 and June 2021, only to have to cancel each time due to COVID. This is apparently the case with or without purchasing the CFAR option. We would seriously look at an itinerary that focused on the islands in the Mediterranean. The even occurred in February of 2023. Sadly, it was an early victim of the Covid shutdown. They even arranged busses to take us to the airport at 3:00 A.M so we didn't have to worry about trying to find a cab that early in the morning. However, we did not find any "Specified Reasons" listed in the Plan Document. Traveler Type Couple. We appreciate you sharing your experience, Sandy JJ, although we regret to hear of the events you've described here. Started August 27, 2021, By Right size, has everything you need or want and none of the things you. Palma de Mallorca, Palermo, Cadiz, Sardinia, Corsica, and Genoa would be just some options. Search Close. While some new destinations would be nice, it is not a serious happening. Not a "serious complaint" . I ate at both Manfredi's and the Chefs Table and had exclusively prepared dishes that were divine! Ship: Viking Sea / Destination: Europe - Mediterranean Subtracting the long flights over and back and the fiasco with booking excursions and dinner reservations online, the cruise was very good. Booking 6819824. Once on the ship, all the staff were friendly and willing to help. Powered by Invision Community. On February 1, the shore excursion booking system opened up for the ocean segment of my trip. Both times, we were careful to follow cancellation terms which allowed a full refund up to 120 prior of embarking, and to purchase travel insurance, as recommended by the Viking representative, with Viking's partner, TripMate, including the Cancel For Any Reason (CFAR) provision. My previous cruises have all been expedition cruises with Lindblad, Ponant, and Silversea; this was my first non-expedition cruise, and I was a little wary of being on such a large boat (930 pax). Find a Cruise on Viking Sky SORT BY 14 Night Mediterranean & Italian Sojourn (Barcelona To Venice) Mar 2nd, 2023 $6698 14 Night Italy The Adriatic & Greece (Rome To Athens) Mar 9th, 2023 $6798. My bag didn't make it. The food was amazing. Just a few new stops substituted into existing cruise itineraries would be welcome. I tried to substitute my niece as travel partner in place of my wife. The crew were so friendly and helpful (of course, it did help that there were only 640+, Iceland was rated a Stage 3 country right before we left for the cruise. Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp. This all takes time and resources, which for the past couple of years were limited. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. We lost. Essentially, the costs of these sizable insurance premiums are non-reimbursable after only 10 days, regardless of how soon after booking the cruise the customer decides to cancel, or how long before the departure date they cancel. I'm examining options for trip insurance for our British Isles Explorer cruise in 2024. Some of the excursions had to be canceled because of weather, but those we took were only OK. We choose this specifically to see the Northern Lightswhich we did! The Caribbean comments remind me of a Yogi Berra line:That place? Vikings Health & Safety Protocols are simply above and beyond what most cruise lines are currently doing. Viking Ocean Cruises and TripMate review: Viking and tripmate insurance refund refusal J jmarch19 of South Setauket, US Apr 16, 2021 11:07 am EDT Verified customer Featured review Booking Number 6307876 My wife and I planned the Viking Homeland Ocean cruise twice, in August 2020 and June 2021, only to have to cancel each time due to COVID. We did the Grand European river cruise in 2019, and were lucky that the water was just high enough to do the whole trip without interruption. Only Viking can make the appropriate reservation. Bigger bathrooms. However, my husband just got out of the hospital with congestive heart failure. Complimentary stem-to-stern WiFi internet access. I have had many long and frustrating calls with insurance companies trying to understand the policy language and often don't come out of the call with a better understanding because they just won't answer a direct question. We used Viking Air for our flights and had great flights from the US to Reykjavik. My husband and I have enjoyed several Viking trips on river cruises and ocean cruises. We loved The Chef's Table. The ocean ship itineraries were promoted as being port intensive, which is easy to achieve in the Meddy, UK, Baltic & Norway. Thank you for sharing your comments here, Spwest. Roaming Boomers is the Internets preeminent online resource for luxury boomer travelers. I told a member of staff about this and was directed to use a toilet on the top deck. Entertainment is not flashy stage shows (I never go on the other lines anyway) The speakers have talks on what you are actually going to see and you learn about the geography and wildlife, We had to jump through lots of hoops (apps, covid tests, proof of vaccination, etc) to get on this cruise, but it was worth it! Younger crowd. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. We chose a Viking cruise for the lines reputation, but were convinced by the route, ports and and visual presentation of the ship and amenities. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Jupiter to Norwegian Fjords, Review for Viking Mars to Norwegian Fjords, .css-1v3efdk{font-style:normal;font-weight:400;}.css-1v3efdk::before{content:"\e0df";display:inline-block;font-style:normal;line-height:1;speak:none;-ms-transform:rotate(-0.001deg);-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;} Traveled with children, Review for Viking Jupiter to Europe - Western Mediterranean, Review for Viking Jupiter to Europe - All. The Jupiter was beautiful and spotlessly clean. Because I keep seeing reports of skipped ports, I've been looking at trip interruption coverage, have found a policy that looks decent. So we had to cancel that trip. I tend to agree, and hope Viking will soon add some new stops. CC Help Jenn 19952023, The Independent Traveler, Inc. We booked the Iceland and Norway cruise in 2020, but were unable to go. Posted 6 hours ago. To break up the long Jan/Feb months we decided to see some new islands. The staff were all very good and quite helpful, BUT A van tour of Rio plus a not so good helo ride for free. Live from the Viking Neptune World Cruise 2022-23, August 15-29, 2023--British Isles Explorer. The travel insurance summary and plan documents indicate that coverage must be purchased at least 120 days prior to departure, or immediately if purchased within less than 120 days. This is my second complaint.. Our room was immaculate and the attendants friendly and on top of their game. It was not a river cruise so I cannot speak to that subject. They instead provided a $100 voucher for each of us. We welcome luxury travelers of all ages! I had a nice time and met some wonderful people on board. They were going to lease the Santa Cruz II. As were we! Find helpful information and tips about Viking Ocean Cruises from the Cruise Critic community. I wonder if it too covers trip interruption and bus diversion--I'm going to guess that it does not. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. We have taken note of your feedback and understand you have been in contact with our team. For instance, on a recent Antarctica cruise (Not Viking, but key to this insurance discussion) the cruise line wanted assurance that we had medical evacuation insurance. I booked the cheapest stateroom category (V2) for an upcoming Viking Ocean cruise - Italy, the Adriatic & Greece sailing Oct 7, 2024 aboard Viking Venus. This meant I was unable to book any excursions or drinks package, despite trying as soon as they were released. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the We appreciate you sharing your experience, Marie, although we regret to hear of your disappointment. Does this happen very often in summer months (we're going in July 2024)? The Restaurant was good. Oceania and Azamara have more interesting itineraries for down under. Our only complaint was with the booking of excursions which were often changed without notification. Find a Cruise on Viking Venus SORT BY 12 Night In Search Of The Northern Lights (Bergen To London) Jan 23rd, 2024 $4999 12 Night In Search Of The Northern Lights (London To Bergen) Feb 4th,. I am extremely disappointed that a once in a lifetime trip I have been looking forward to for two years is now marred before we even get on the ship. Beautiful Cruise. Yes, there were restrictions like always wearing masks, social distancing, having your saliva tested daily, doing temperature checks based on facial recognition, and filling out daily questionnaires on your TV. Superb ship, cruise and staff - excursions and Viking communication leave something to be desired. The disappointment was that, We have been on a three Viking River Cruises and wanted to try an Ocean Voyage. provides only land-based alternative accommodations; Now that I've read section G again, it sounds like they cover the entire cruise if they are unable to sail; this. Viking Neptune, 121 day from L.A to London. Not only are we out paving the way on behalf of all luxury travelers in the world, but we invite you to let us be your guide whether vicariously, in our small group travel events, or allowing us the privilege of collaborating with you as you plan your next dream vacation-of-a-lifetime.

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